OUR SERVICES
At Bespoke Audits, we offer a range of services designed to provide you with a thorough and objective evaluation of your hotel’s performance. Our audits cover all aspects of guest experience, ensuring that every detail is meticulously reviewed and assessed.
OUR SERVICES
Guest Experience Evaluations
End-to-End Luxury Guest Journey Analysis
Guest Service Excellence audits that provide a comprehensive 360-degree review of your guests’ journey, from the first reservation to post-stay loyalty. Our Experience Specialists fully immerse themselves in your operations, identifying what delights, what disrupts, and what deserves enhancement. Whether you run a boutique hotel, luxury cruise, all-inclusive resort, or high-end train experience, we ensure every moment aligns with your promise of exceptional service.
Mystery Shopping
See Your Experience Through a Guest’s Eyes
Mystery guest evaluations reveal what your guests truly experience, without filters or formalities. Let’s anonymously explore your luxury offering, be it a floating palace, exclusive resort, or gourmet train ride, and provide detailed, experience-focused insights. These immersive audits highlight both the memorable highs and the silent failures that can make or break a premium guest experience.
Pre-Opening Guest Experience Audits
Launch with Confidence—Impress from Day One
Before you open your doors to the world, let us walk through your property like your first guest would. Our pre-opening audits focus on real-world guest scenarios to ensure your teams, spaces, and systems are ready to deliver excellence.
Tailored Training for Luxury Service Teams
Transforming Staff into Hospitality Artisans
Luxury hospitality training programs that are fully customized to your brand and built to elevate your team’s emotional intelligence, anticipation skills, and attention to detail. We go far beyond textbook learning—through role-playing, live coaching, and mindset shifts, we empower your staff to deliver consistently personalized and intuitive service that turns guests into lifelong ambassadors.
SOP Development for Brand Consistency
Your Signature Experience, Delivered Every Time
Crafting Standard Operating Procedures (SOPs) that bring structure without sacrificing soul. Whether you operate across multiple properties, transport modalities, or dining concepts, our SOPs are tailored to uphold your brand values, streamline service delivery, and maintain the excellence your guests expect—every single time.
Action Planning & Management Coaching
Turning Insights into Real Impact
We guide you through hands-on implementation, working closely with your general managers, directors, and frontline teams. Together, we create action plans that are realistic, prioritized, and designed to make an immediate impact on your guest experience and operational performance.
Reservations and Booking
Assessing the ease and efficiency of your booking process.
Arrival Experience
Evaluating the first impressions, including check-in procedures and staff interactions.
Room and Facilities
Inspecting the cleanliness, functionality, and overall quality of your guest rooms and common areas.
Food and Beverage
Reviewing the quality and service of your dining options.
Departure Experience
Evaluating the check-out process and overall farewell experience
Our Approach
Discretion and Professionalism
Our auditors blend seamlessly into your hotel environment, conducting their evaluations with the utmost discretion. This means that the feedback you receive is based on a genuine guest experience, giving you an accurate picture of your hotel’s strengths and areas for improvement.
TAILORED AUDITS
We know that every hospitality business is different. Our audits are customized to address your property’s specific needs and goals. Whether you’re looking to enhance your check-in process, improve room service, or benchmark against competitors, we tailor our evaluations to focus on what matters most to you.
Comprehensive Evaluations
From the moment a guest books a room to the time they’re back at the airport, we examine every touchpoint of their journey. This includes reservations, arrival, room & facilities, food & beverage services, guest interactions, departure, and everything in between. Our thorough approach ensures no detail is overlooked.
ACTIONABLE INSIGHTS
After completing the audit, we provide you with a detailed report highlighting your hotel’s strengths and areas for improvement. But we don’t stop there – our recommendations are practical and actionable, designed to help you implement changes that will elevate your guest experience and operational efficiency.
Partner with Bespoke Audits Today
Let Bespoke Audits be your trusted partner in achieving operational excellence and delivering unparalleled guest experiences. Contact us today to learn more about our services and how we can help your business shine.
Get In Touch
+1 (323) 794 0200
hello@bespokeaudits.com