OUR SERVICES

At Bespoke Audits, we offer a range of services designed to provide you with a thorough and objective evaluation of your hotel’s performance. Our audits cover all aspects of guest experience, ensuring that every detail is meticulously reviewed and assessed.

Mystery Guest Audits

Customized Audits

We understand that your hotel has unique needs. Our customized audits are designed to focus on specific areas of concern or interest, ensuring targeted feedback that addresses your particular requirements.

Deliverables

Each audit concludes with a detailed report outlining strengths, areas for improvement, and actionable recommendations. We also provide a consultation session to discuss findings and help you prioritize improvements.

Reservations and Booking

Assessing the ease and efficiency of your booking process.

Arrival Experience

Evaluating the first impressions, including check-in procedures and staff interactions.

Room and Facilities

Inspecting the cleanliness, functionality, and overall quality of your guest rooms and common areas.

Food and Beverage

Reviewing the quality and service of your dining options.

Departure Experience

Evaluating the check-out process and overall farewell experience

Our Approach

Discretion and Professionalism

Our auditors blend seamlessly into your hotel environment, conducting their evaluations with the utmost discretion. This means that the feedback you receive is based on a genuine guest experience, giving you an accurate picture of your hotel’s strengths and areas for improvement.

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TAILORED AUDITS

We know that every hospitality business is different. Our audits are customized to address your property’s specific needs and goals. Whether you’re looking to enhance your check-in process, improve room service, or benchmark against competitors, we tailor our evaluations to focus on what matters most to you.

Comprehensive Evaluations

From the moment a guest books a room to the time they’re back at the airport, we examine every touchpoint of their journey. This includes reservations, arrival, room & facilities, food & beverage services, guest interactions, departure, and everything in between. Our thorough approach ensures no detail is overlooked.

ACTIONABLE INSIGHTS

After completing the audit, we provide you with a detailed report highlighting your hotel’s strengths and areas for improvement. But we don’t stop there – our recommendations are practical and actionable, designed to help you implement changes that will elevate your guest experience and operational efficiency.

Partner with Bespoke Audits Today

Let Bespoke Audits be your trusted partner in achieving operational excellence and delivering unparalleled guest experiences. Contact us today to learn more about our services and how we can help your business shine.

Get In Touch

+1 (323) 794 0200
hello@bespokeaudits.com